If you want to become a professional salesperson, keep in mind the essential soft skills to understand the company's products, customer needs and handle the best situations.
Managers often focus only on teaching their employees how to make sales, make orders, and negotiate prices. However, in reality, hard skills are sometimes not as important as learning soft skills. And under many situations happen in life, superiors cannot teach all their employees.
Thus, learn the soft skills below to become a professional salesperson and get closer to customers
1. Communication skill
Salespeople must be direct communicators and master all forms of communication. If appearance is the first impression, communication is extremely important for a salesperson.
There are many forms of communication, but language not only helps you communicate with customers, but also helps you understand part of the customer's intentions. Skillful judgment and handling of situations will help you gain the trust of your customers. 🗣
2. Identify the potential customer’s skill
Depending on the specifics of each industry, you should list yourself the customers that can help you increase business opportunities and reduce effort.
3. Active listening skill
Seemingly simple, but listening is an important factor to help connect salesperson and customers. Customers always want to know if employees can understand their needs and problems.
After finding out the needs, interests, and problems of your customers, you will easily come up with the right solution that your product can bring. That way, your customers will be satisfied with the service you provide.
4. Make questions skill
Customers sometimes do not fully understand their actual needs for the product. This is also the time when salesperson need to ask specific questions to help customers share their desires. Lead them to the answers you want.
5. Negotiation skill
This is an important skill for salespersons to achieve their initial goals. The art of negotiation is the perfect combination of sharp thinking, quick behavior, and having to be patient to argue, control emotions and have reasons to skillfully persuade customers, bring pleasant feeling to compromise, protect one's interests.
6. Persuasive skill
One of the key skills of a good salesperson is persuasion. You have to know how to get customers to get what they want. Don't give up easily but pursue to the end to convince your customers.
7. Problem solving skill
Good salespeople always have a lot of experience and skills in problem solving. Always be calm to see the problem, help you visualize your destination and implement it. Always take the initiative to solve problems that arise and draw experiences for yourself.
8. Be confident
Confidence is key in business, but it can be cultivated. This is your chance to make a mark with your customers. A stammering, timid person certainly does not leave a good impression in the eyes of the opposite person. Learn by yourself, improve your confidence to make the best impression on customers.
9. Collaboration Skills
Always collaborate closely with colleagues in the same department or related departments to quickly solve customer problems. For long-term projects, this skill cannot be ignored.
*Source: Acabiz